Frequently Asked Questions
Questions About Shopping
How do I place an order on studioraisonne.com?
Select your desired piece and click "Add to Cart". Your shopping cart will appear in the top right corner. When ready, click "Checkout" to complete your delivery and payment information. You'll receive an Order Confirmation email once your purchase is complete.
The item I wanted has disappeared from my cart. What happened?
Due to the one-of-a-kind nature of our curated collection, we cannot reserve items in your cart. Each piece is unique—when it's purchased, it's gone.
If an item is no longer available, we invite you to browse our current collection or reach out to our Concierge team at info@studioraisonné.com to discuss similar pieces or upcoming arrivals that match your interests.
Do you offer preorders or waiting lists?
While we don't offer traditional preorders, our Concierge service allows you to share your preferences for specific designers, styles, or pieces. We'll notify you when something matching your criteria becomes available. Contact us at info@studioraisonné.com to set up your personalized alerts.
I haven't received my order confirmation. Has my order been confirmed?
If you haven't received an order confirmation email within 1 hour of placing your order, please check your spam or junk folder. Search for emails from info@studioraisonné.com.
If you still can't locate your confirmation, please contact us at info@studioraisonné.com and we'll verify your order status immediately.
Where do orders ship from?
All orders ship from our warehouse in New Jersey. Most orders are processed and shipped within 1-2 business days.
Why am I receiving multiple shipments for the same order?
In rare cases where you've purchased multiple items, we may ship them separately if they require different handling or packaging. You'll receive a tracking number for each shipment.
Where is my order?
Once your order ships, you'll receive a Shipping Confirmation email with tracking information. You can track your package using the provided link.
For additional assistance, contact us at info@studioraisonné.com.
Can I modify or cancel my order?
Please contact us immediately at info@studioraisonné.com if you need to modify or cancel your order. We process orders quickly, so we can only accommodate changes if your order hasn't shipped yet.
Orders that have already shipped must be returned following our standard return policy.
What are my shipping options?
We currently offer:
Standard Shipping (USPS Priority Mail, 2-3 business days): $15
Express Shipping (USPS Priority Mail Express, 1-2 business days): $30
Free standard shipping on orders over $500.
Why hasn't my order shipped yet?
We process orders within 24 hours on business days (Monday-Friday). Orders placed after 3:00 PM EST on Friday will ship the following Monday.
Our studio observes major U.S. holidays. Orders placed on these dates will ship the next business day:
New Year's Day (January 1)
Memorial Day (Last Monday in May)
Independence Day (July 4)
Labor Day (First Monday in September)
Thanksgiving Day (Fourth Thursday in November)
Christmas Day (December 25)
Questions About Payment
Which payment methods do you accept?
We accept:
All major credit cards (Visa, Mastercard, American Express, Discover)
Apple Pay
Shop Pay
PayPal
Why does my order show "estimated tax" at checkout?
Sales tax is calculated based on your shipping address in accordance with state and local regulations. The final tax amount shown at checkout is what you'll be charged—we collect sales tax for all applicable states.
Questions About Returns and Refunds
How do I return my order?
Items can be returned within 14 days of delivery. Please review our complete Returns Policy for detailed instructions.
To initiate a return, email info@studioraisonné.com with your order number and the item(s) you wish to return. We'll respond within 1 business day with your Return Authorization and instructions.
What condition must items be in for return?
Due to the unique, pre-owned nature of our inventory:
Items must be unworn and unwashed
All original tags must be attached
Original packaging must be included
Returns that don't meet these conditions cannot be accepted, as each piece is one-of-a-kind and cannot be resold if altered or worn.
Can I return items from different orders in the same box?
Please return items from different orders separately, using the Return Authorization instructions specific to each order. This ensures faster processing of your refunds.
Do you offer exchanges?
Due to our one-of-a-kind inventory model, we cannot offer direct exchanges. If you'd like a different piece, please return your original purchase for a refund and place a new order.
Alternatively, contact our Concierge team at info@studioraisonné.com—we're happy to help you find the perfect piece before processing your return.
How long does it take to receive my refund?
Once your return arrives at our studio, please allow up to 10 business days for inspection and processing.
If approved, you'll receive:
A Refund Confirmation email
Refund to your original payment method
Refund timing varies by payment method:
Credit/Debit Cards: 5-10 business days after processing
PayPal: 3-5 business days after processing
Apple Pay/Shop Pay: 3-5 business days after processing
Can you issue my refund to a different payment method?
All refunds are issued to the original payment method used for purchase.
Questions About Our Collection
What does "pre-owned" or "archive" mean?
Every piece in our collection is previously worn but professionally curated for quality. We specialize in premium menswear from designers like Stoffa, Visvim, Evan Kinori, and Thom Browne. Each item is carefully inspected, authenticated, and graded for condition before being added to our collection.
How do you grade condition?
We provide detailed condition notes in each product listing, including:
Overall condition rating
Specific details about any wear, marks, or alterations
Measurements
Original retail price (when available)
Are items authenticated?
Yes. Every piece in our collection is authenticated by our team. We have deep expertise in premium menswear and only source from trusted channels.
How often do you add new pieces?
We add new arrivals regularly. Follow us on Instagram or join our email list to be notified when new pieces drop.
Can I sell or consign my pieces to Studio Raisonné?
Yes! We accept consignments of premium menswear. Visit our Consignment page to learn more or email info@studioraisonné.com to discuss your pieces.
Questions About Sizing and Fit
What if I'm unsure about sizing?
Each product listing includes detailed measurements. We strongly recommend comparing these measurements to a similar garment you already own.
Our Concierge team is also happy to provide additional measurements or styling advice. Email info@studioraisonné.com with questions.
Do you offer alterations?
We do not offer alterations, but we're happy to recommend trusted tailors in the New York/New Jersey area. Contact us at info@studioraisonné.com.
Still Have Questions?
Our Concierge team is here to help.
Email: info@studioraisonné.com
Instagram: @studio.raisonne
We typically respond within 24 hours on business days.